Thank you for taking the time to visit my website.
I am an accomplished leader who creates a culture which empowers individuals to continually over achieve across key performance measures.
An advocate of employee engagement, I deliver results in the right way. I have over 20 years of experience in the leisure and service industry – specialising in operations, development of business markets and delivery of financial targets.
My approach is that of a mentor and coach. I take pride in building teams that are inspired and focused on delivering in their role. Ensuring that they deliver the best customer experience and meet financial expectations to improve profitability annually.
This website will provide you with an insight to my skills, experience and personal interests.
Skills & Endsorements
- Coaching & Mentoring
- Customer Service
- Making Cups Of Tea
Hobbies & Interests
Gym & PT
- London Marathon – Raised £2,500
- CLIC SARGENT – Raised £840
- Triathlon Sprint – Raised £250
- Casey’s Cause – Raised £1,000
- Community Fundraiser – Raised £425
- Children In Need – Team Raised £30,000+
Operations Director (North) - Cineworld Cinemas Ltd.
April 2017 – Present | North, Dublin and Jersey
As Operations Director, my primary role is shaping the business so as to be in a position to drive business growth. I ensure that industry trends and developments are considered and any necessary change is reflected within my business strategy. Maintaining the competitive edge is paramount. Effective financial planning and forecasting are integral to maximise profitability. By demonstrating excellent communication skills and adopting different leadership skills, I have a team of Regional Managers who are tasked to deliver the operational strategy, service excellence and agreed KPI targets.
Regional Manager - Cineworld Cinemas Ltd.
August 2006– March 2017 | South Wales, South West, London and Dublin
I oversee 14 sites across the UK and Ireland with a combined attendance of 7.8 million and an annual turnover of £65 million. My primary goal is to deliver business growth and improve profitability annually. My direct reports include a team of 14 General Managers whose role is to deliver agreed budgets. Sites are located in London (including the flagship site at The O2), South Wales and South West. Through adopting a mentoring and coaching approach, I ensure that the General Managers provide consistent service delivery whilst working in accordance to Company Policy and Procedure. This ensures that operational delivery falls within organisational guidelines and relevant licensing and local government regulations.
Insurance Manager UK - GE Equipment Services
July 2005– October 2006 | UK
Working for GE Equipment Services, the role covered the whole of the UK Plant Hire division. I was primarily responsible for the recovery of lost assets and lost revenue from lost / stolen equipment on hire to the client database. To drive continuous improvement I designed and Implemented a digitalised insurance process. This resulted in a MIS which tracked the progression of each claim from start through to resolution. Combined with restructuring the team and improved ways of working, recouped monies generated £300,000 profit against Net Book Value of equipment. It led to a reduction in the outstanding Insurance ledger by 25% this equated to £300,000. The revised debt recovery strategy meant that it moved the debt profile from 61% to 87% of Insurance debt being less than 90 days old. It also reduced the average payment time from 200 days to 99 days.
Area Manager - Little Chef
July 2004 – March 2005 | South West
Based in the South West, I oversaw 14 General Managers and the running of their units. My role involved maximising the profitability of the units and analyzing trends in financial performance. Providing leadership and support to unit management. Delivering budgets and agreed KPI’s. Whilst creating a customer friendly culture. A key aspect to the role was manpower and succession planning within the area whilst implementing development reviews. Effective communication across the area was achieved using business reviews and colleague meetings. Ensuring that all units adhere to required company standards in health, hygiene and fire safety.
General Manager - Warner Bros. / Warner Village / Vue Cinemas
July 1994– July 2004 | Various Locations
I oversaw the running of operations at multiplex cinemas to deliver Company Objectives. This included the management of teams with up to 80 employees. Tasks included identifying and developing new management structures to streamline operations and maximise customer expectations. Locally marketing sites in order to maximise market share within the catchment area. I developed Managers knowledge in financial and logistical aspects of the multiplex industry. Developing managers using the Balanced Scorecard approach. To critique and present back reports to senior management. Fully comply with all management stipulations, including; targeting, career development, management reporting and forecasting.
Integration of 5 Empire Cinemas into Cineworld
July 2016 – Today | London / South
The Operations lead which coordinates a cross departmental team to ensure that the correct processes, support and resources are provided to the incoming Managers and teams. Resulting in the sites being embedded into the estate and operating to Cineworld procedures, whilst making sure that the teams adopt the Cineworld values and culture.
Unlimited Cineworld Membership Steering Team
January 2015 – Today | Nationwide
Taking the operational lead in growing the loyalty scheme whilst ensuring it creates a ‘club’ ethos and maximises value for money to the customer. Working with the Commercial Manager I have created an operational strategy which delivers sales targets, reduce churn and enhances customer experience to the Unlimited audience. Then with the allocation of necessary resources, the strategy is delivered through a team of ‘champions’ across the estate. .
Performance Management Focus Group
July 2015 | Company wide
Leading Operations input in a cross-departmental project team to evolve the management of performance within Cineworld Cinemas Ltd. This led to the implementation of the ‘Talent Grid’ and ‘Talent Development Reviews’. A revised appraisal more applicable to the needs of all stakeholders has been embedded into the business, along with more stream lined performance management procedures.
Operations Focus Group (Chair)
January 2013 – December 2013 | Company Wide
Chair of the Operations Focus Group, a cross-departmental project team which identifies and implements operational efficiencies into the business.
Retail Strategy Steering Project Team
January 2012 – December 2012 | Company Wide
Working in partnership with VP of Business Affairs and Retail Team to shape the Cineworld Retail Strategy for the short, medium and long term.
Contract / Tendering Management
January 2013 – August 2013 | Company Wide
Responsible for the tendering and SLA of Contract cleaning worth in excess of £5 million. Responsible for the tendering and SLA of the cleaning material suppliers to Cineworld. Account value in excess of £1 million.
Region Of The Year | October 2015
Commercial Team Of The Year | October 2015
Winner of Screen Awards – Cineworld O2, London | September 2014
Other Qualifications & Achievements:
Personal License Holder and have held the DPS responsibility | CSCS Site Visitor accreditation | IOSH certification for Health and Safety | First Aider | Active IQ Level 2 Certificate in Fitness Instructing.
Education | 1990 to 1994
South Bank University BA (Hons), Hotel Management.
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