Well would you believe it!

I might like to write and talk about a ‘Customer First’ approach but yesterday I am happy to say I experienced it……

As like any other Virgin Atlantic air travel experience, the customer journey is slick and straight forward. But this time…..

I am sat at 35,000 feet, when all of a sudden the friendly cabin crew bring each of us a little goodie bag. A lovely gesture, which was unexpected and made us feel valued. Thank you.

Yes, I paid my money and, yes I have an expectation of what the Virgin Atlantic experience is. But today is a great example of the ‘Wow’ factor and should not go unnoticed. The little things matter.

Well done Virgin Atlantic team!

Keep up the customer first ethos.

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