THE JOURNAL

Six Steps To Operational Success

Well what a whirlwind the last few weeks has been! All good, I hasten to add……but it has meant that it has been too long since I wrote an article for my journal. Following my own progression I thought I would share with you the approach I take to delivering success...

Hard Work Pays Dividends

This week has been a special week... In an industry and business that I love, I am delighted to say that I have been promoted to Operations Director (North). I have always been aware that as you progress higher in an organisation or business sector, the number of...

Audit From An Operational Perspective

Throughout my career there has always been a KPI relating to audit and compliance. I understand the importance of it, but as an operator there were times when procedure and paperwork demonstrating compliance almost outweighed the importance of delivering good customer...

What Does ‘Piper’ Mean To You?

Sometimes when you learn something new it can be quite scary. When you think you know what you are doing, it can still take a couple of attempts to get it right. Then the unexpected may catch you out! What is important though, is that you don't give up. Use all the...

Be The Best Version Of You With The Digital CV

After months of hard work, designing and planning, I am delighted to announce the launch of a new online service which is aimed at business professionals who are looking to raise their profile and their online presence…… I would like to welcome you to :- The Digital...

What Is Your ‘One Thing’?

I'm not usually the kind of person to shout about a book I am reading, however on this occasion I am going to. It's called ‘The One Thing: The Surprisingly Simple Truth Behind Extraordinary Results’. It is an easy to read bestseller which gives you a new ethos - ‘so...

I Just Experienced A ‘Wow’

Well would you believe it! I might like to write and talk about a ‘Customer First’ approach but yesterday I am happy to say I experienced it…... As like any other Virgin Atlantic air travel experience, the customer journey is slick and straight forward. But this...

A New Year Means Learning New Skills

So I am lucky enough to be starting 2017 with a holiday! I love being able to go away at the start of each year. It gives me the opportunity to recharge the batteries, reflect over the last 12 months and consider what I need to improve and focus on. This year, I...

A Year Of “Wow” and “How”

This year has flown by. It started with a ‘wow’ followed by a ‘how’.......but after a year of working very long days to develop her concept, I am delighted to share with you that Sarah Stone will be launching her new business in January 2017. ‘The Online Classroom’....

Refreshing Skills In An Alien Environment

Over the last couple of months I have been attending a weekly training course.  Not so much a business development course but instead a course which has tested and developed my communication skills. It has led to me not only learning a new skill but has also refreshed...

Delivering Success

This weekend I was lucky enough to have a ticket to watch Wales v South Africa. We had great seats and saw a great win.  When it comes to seeing a win over a southern hemisphere team, they are not that frequent so it was a particularly enjoyable experience. Today,...

You Can’t Ignore Black Friday

Black Friday is coming... So... the official date is Friday 25th November but Amazon have decided to launch their campaign early! It started running on Monday 14th November and runs through to Friday 25th November 2016 and there are some crazy deals to be had! If like...

Not Settling For Mediocrity

When others have accepted that a business should be excused and allowed to perform at a lower expectation, I am not going to lie…..it has frustrated me. Their excuse ‘it is because of the environment that they operate in.’ Even worse, is when this has led to elements...

An Insight To A Customer First Approach

My career has predominantly been within the leisure industry; directly delivering a service to the customer. Looking back, I have naturally wanted to deliver the best experience to each and every one of my customers.  However, have I done this? Honestly; no. The...