Well would you believe it!
I might like to write and talk about a ‘Customer First’ approach but yesterday I am happy to say I experienced it……
As like any other Virgin Atlantic air travel experience, the customer journey is slick and straight forward. But this time…..
I am sat at 35,000 feet, when all of a sudden the friendly cabin crew bring each of us a little goodie bag. A lovely gesture, which was unexpected and made us feel valued. Thank you.
Yes, I paid my money and, yes I have an expectation of what the Virgin Atlantic experience is. But today is a great example of the ‘Wow’ factor and should not go unnoticed. The little things matter.
Well done Virgin Atlantic team!
Keep up the customer first ethos.